Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, with any original tags, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a Return

To request a return, contact us at fitlair.shop@gmail.com before sending the item back.

If your return is accepted, we will provide instructions explaining where and how to send the package. Do not return an item to the address shown on the original package unless we specifically instruct you to do so. Items returned without prior authorization will not be accepted.

Return Shipping

For returns caused by a change of mind, ordering the wrong item, or selecting the wrong variant, the customer is responsible for the return shipping cost.

If the item is defective, damaged, or incorrect, FitLair will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Original shipping charges, if any, are non-refundable unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the item is damaged, defective, or different from what you ordered, contact us as soon as possible at fitlair.shop@gmail.com.

Include your order number, a description of the issue, and clear photos or video when possible. We will review the information and provide an appropriate solution, which may include a replacement, refund, or return instructions.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Personalized or custom-made products
• Opened or used personal-care products
• Hazardous materials, flammable liquids, or gases
• Gift cards

Please contact us if you have questions about whether a specific item is eligible for return.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at fitlair.shop@gmail.com. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Exchanges

The fastest way to receive a different item or variant is to request a return for the original item. Once the return is accepted, you may place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect the returned item and inform you whether the refund has been approved.

If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at fitlair.shop@gmail.com.

Contact

For questions about returns or refunds, contact us at fitlair.shop@gmail.com